1L Empty Spray Bottle
Viropac is supplied in a 5L concentrate container, which dilute into 250 x 1L spray bottles. You can buy the empty spray bottles separately.
It is important to have the 1L spray bottles labeled with Viropac specific details including dilution amounts and safety information.
Having more than one spray bottle around the office, Childcare centre, hospital, etc is useful.
At Viropac, we are committed to supplying high-quality products. If you are not completely satisfied with your purchase, we're here to help.
Change of Mind
If you change your mind, unused and unopened products may be returned within 14 days of delivery for a refund or exchange.
To be eligible:
- Products must be unopened, unused and in their original condition.
- Proof of purchase is required.
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of receiving your order. We will arrange a replacement, exchange or refund at no additional cost.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging (if applicable)
Faulty Products
If you believe your product is faulty, please contact us as soon as possible. We will assess the issue and, where appropriate, provide a replacement, repair or refund in accordance with the New Zealand Consumer Guarantees Act 1993.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Opened or partially used products.
- Products that have been damaged due to misuse or incorrect storage.
- Clearance or discontinued items, unless faulty.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method within 10-15 business days. Processing times may vary depending on your bank or payment provider.
How to Request a Return
Please contact us on contact@viropac.com before returning any products.
Include:
- Your name
- Order number
- Contact details
- Reason for the return
We'll provide return instructions and the appropriate return address.
At Viropac, we aim to process and deliver your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed and dispatched within five business days of receiving payment.
Orders placed on weekends or public holidays will be processed on the next business day.
If there is an unexpected delay with your order, we will contact you as soon as possible.
Shipping Within New Zealand
We currently ship throughout New Zealand using trusted courier services.
Estimated delivery times are:
- North Island: 1–3 business days
- South Island: 2–5 business days
- Rural addresses: Please allow an additional 1–3 business days.
Please note that these delivery timeframes are estimates only and may vary during busy periods or due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the size of your order.
Any applicable shipping promotions or free shipping offers will be displayed at checkout.
If you wish to place a bulk order or require larger quantities of Viropac, please contact us at contact@viropac.com for a customised quote and shipping options.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking details so you can monitor your delivery.
Authority to Leave
If you request that your parcel be left without a signature, Viropac is not responsible for any loss, theft or damage once the courier has confirmed delivery.
Incorrect Delivery Details
Please ensure your shipping address is accurate when placing your order.
Viropac is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information.
Damaged or Missing Deliveries
If your order arrives damaged or an item is missing, please contact us within seven days of delivery.
To help us resolve the issue promptly, please provide:
- Your order number.
- A description of the issue.
- Photographs of the damaged product and packaging (where applicable).
We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact us via our Contact page or email us at contact@viropac.com. We'll be happy to assist and aim to respond as soon as possible.